You can now pay for your online order in store
Shop online at Stradivarius.com and pay for your order (with cash or card) when you go to a store to pick it up.
How does pay on delivery work?
Add any items you wish to buy to your cart and click on 'Process Order'.
Select 'Pick up in store'
as your delivery method.
as your delivery method.
Select 'pay on delivery' as your payment method.
In order to select this option, please make sure you have previously signed into your account.
If you still don't have an account, sign up! It's very fast and easy.
When your order arrives at the Stradivarius store you selected, you’ll receive a notification by email. From this point, you’ll have up to 10 days to pick up and pay for your order.
Once at the store, go to the till to indicate your order number, show proof of ID and pay for your order however you want: with cash or card.
FAQs
What is the pay-in-store payment method (pay on delivery)?
It is a payment method that allows you to order online and pay for it when you pick it up from your selected Stradivarius store. You can pay using any of the usual payment methods available (cash, credit or debit card, gift card, etc.)
How do I pick up an order when using pay on delivery?
When the order arrives at your selected store, we’ll send you a confirmation email or text message. Once at the store, go directly to the till to indicate your order number and show proof of ID. Important: You may only try on the garments ordered once you have paid the total amount due for your order.
How many days do I have to pick up my order from the store?
When your order arrives at the selected store, we’ll send you a notification by email. From this point you’ll have up to 10 calendar days to go and pick up your order.
Additionally, you’ll receive reminders via email or text message in the following days after your order arrives. After the 10-day period, if the order has not been collected, it will automatically be cancelled.
Can another person pick up my order when using pay on delivery?
Yes. The person who collects your order for you must indicate the order number and give the name of the person who ordered it. Lastly, he or she will have to show proof of ID and pay for the order.
It is not necessary to show a signed authorisation or the buyer's ID document.
How can I exchange or return items from an order using pay on delivery?
Once the order has been collected and paid for, you have 30 days to return or exchange it. You may go to any Stradivarius store in the same country where the purchase was made. The items must be in perfect condition and you must present your order receipt.
You can only exchange items for a different size or colour to avoid any additional costs. When returning an item, you will receive the refunded amount via the same payment method you used at the time of purchase.
Can I return an order from home or at a drop point when paying with pay on delivery?
No, for orders using pay on delivery all returns must be done in a physical store (any Stradivarius store in the same country where the purchase was made).